Frequently Asked Questions
Getting a quote
Getting a quote is easy. Call IMAR on 13 IMAR or 1300 540 156 to speak with a specialist, or complete our online enquiry form and a member of our team will be in touch.
In many cases, we can arrange cover quickly. Where additional information or insurer approval is required, we’ll work with insurers to find a suitable insurance solution for your needs.
Yes. Our team has extensive experience across trades, construction, natural therapies, fitness professionals and small business insurance, and can help you understand your options.
Yes. Monthly payment plans are available for IMAR insurance products. Please note that IMAR does not offer interest-free monthly payment options. All Monthly payment plans include an interest component.
IMAR is part of the Gallagher, one of the largest insurance brokers in the world. This means in addition to working with all leading insurers in Australia, we have huge reach when it comes to accessing additional insurers and markets.
Quotes are valid for 14 days or 30 days (please refer to the supplied quote). A quote is not confirmation of insurance. Please take to your broker and review your policy terms and conditions.
If your quote has expired, contact our team (selectbd@ajg.com.au) and we’ll review your current requirements.
Policies and cover
The insurance you need depends on your business activities, contractual requirements and risk profile. Our team can help you understand which insurance solutions may be suitable for your circumstances.
Your policy schedule outlines the full terms of the contract of insurance. Please contact your broker or email trades@ajg.com.au for further details.
A Certificate of Currency is a document confirming that your insurance policy is current and active. It typically includes details such as the insured business, policy type and policy period.
If you require a Certificate of Currency, contact our team on 13 IMAR or 1300 540 156 and we’ll be happy to assist.
No. Tools & Stock Insurance is an optional cover that can be added to your policy. Please refer to your policy schedule and documentation to confirm the cover selected. Please contact your broker or email trades@ajg.com.au for further details.
Your existing policy
We’ll contact you before your policy is due for renewal. Depending on your policy, we may need to discuss any changes to your business or insurance requirements before renewal.
Contact our team on 13 IMAR or 1300 540 156 and we’ll help you make any required changes to your policy.
Request to cancel a policy should be provided in writing, please email trades@ajg.com.au to request cancellation. Our team can explain any implications of cancellation and the steps involved.
Cancellation terms vary between insurers and policies. Fees, charges or retained premium may apply. If your policy or policies were financed under a premium funding contract, you may also have remaining amount payable following early cancellation. Our team can explain the specific provisions applicable to your policy.
Claims & support
Yes. IMAR provides access to emergency claims assistance 24 hours a day, 7 days a week. For emergency claims support outside business hours, call 1800 254 287. During business hours, you can contact our claims team on 1800 571 263.
If you need to make a claim, contact our claims team as soon as possible.
During business hours, call 1800 571 263 to speak with a claims specialist.
For emergency claims assistance outside business hours, call 1800 254 287.
Our team can guide you through the claims process and help you understand the information required to lodge a claim.
If you’re dissatisfied with any aspect of our service, please contact our team. We’ll work with you to understand your concerns and resolve the matter as quickly as possible. If you wish to escalate a complaint, our dedicated complaints team can be contacted at complaints@ajg.com.au